Effective Date: October 8,2026

At Scarlett's Express Shipping, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website and shipping services.

By accessing our website or using our services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following information when you create an account or use our services:

Personal Information

Full Name
Email Address
Phone Number
Residential Address
Shipping Address
Government-issued identification (when required)
Payment information (processed securely by third-party payment providers)

Shipping Information

Tracking Numbers
Package Details
Merchant Information
Shipping History
Delivery Preferences

Website Information

When you visit our website, we may automatically collect:

IP Address
Browser Type
Device Information
Operating System
Pages Visited
Date and Time of Visit

2. How We Use Your Information

Your information is collected to:

Create and manage your customer account.
Process shipments.
Provide package tracking.
Communicate shipping updates.
Verify customer identity when necessary.
Respond to customer inquiries.
Improve our website and customer experience.
Comply with legal and regulatory requirements.

3. Sharing Your Information

We respect your privacy.

We do not sell, rent, or trade your personal information to third parties.

We may share information only when necessary with:

Freight forwarding partners
Customs authorities
Delivery partners
Payment processors
Government agencies where required by law

4. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

While we strive to protect your information, no internet transmission or electronic storage system can be guaranteed to be 100% secure.

5. Cookies

Our website may use cookies to improve your browsing experience.

Cookies help us:

Remember your preferences.
Improve website performance.
Analyze website traffic.
Enhance customer experience.

You may disable cookies through your browser settings; however, some website features may not function properly.

6. Customer Accounts

You are responsible for maintaining the confidentiality of your account credentials.

Please notify us immediately if you believe your account has been accessed without authorization.

7. Data Retention

We retain customer information only for as long as necessary to:

Provide shipping services.
Maintain shipment records.
Meet legal, tax, and regulatory obligations.
Resolve disputes.

Once information is no longer required, it is securely deleted or anonymized where appropriate.

8. Your Privacy Rights

Depending on applicable laws, you may have the right to:

Access your personal information.
Correct inaccurate information.
Request deletion of your personal data (subject to legal obligations).
Request a copy of your information.
Withdraw consent where applicable.

Requests may be submitted using the contact information listed below.

9. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those external websites.

We encourage you to review their privacy policies before providing personal information.

10. Children's Privacy

Our services are not intended for individuals under the age of 18 without the involvement or consent of a parent or legal guardian.

We do not knowingly collect personal information from children.

11. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business operations.

The latest version will always be available on our website.

12. Contact Us

If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact us using the information provided on our website.